For teams everywhere working round-the-clock to create great customer support experiences, Flock integrates with Freshdesk to help you help your customers, faster.
With this integration, you no longer need to login to Freshdesk for key updates. Flock will automatically send you real-time notifications on all activities — new support tickets, new contacts, notes added to tickets, updates to contacts and tickets, etc.
To install and configure the Freshdesk app:
- Go to the Flock App Store, search for the Freshdesk app, and click Install.
Configuring the Freshdesk integration is a 3-step process:
Step 1
- Click the Install button to go to the Freshdesk Marketplace and install the Flock app.
- While the app is being installed, go to your team’s Freshdesk site:
- Note down your team’s Freshdesk URL.
E.g. alphacorp.freshdesk.com, without a http:// or https:// prefix. - Copy your Freshdesk API Key.
You can find this in Profile Settings on Freshdesk.
- Note down your team’s Freshdesk URL.
Step 2
- Come back to Flock’s Manage Apps page to configure the integration.
- Enter your team’s Freshdesk URL and your API Key.
- Click Save and scroll down to the next screen.
Step 3
- Select the activities you want to be notified about.
- Select the channel you want to be notified in, and click Save.
And you’re done! Within seconds, you’ll start receiving notifications in Flock about support activities in Freshdesk. Click on a notification to access the contact/ticket in Freshdesk.
Additional Notes
You can add multiple configurations to the Freshdesk app to monitor multiple dashboards.