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Import Team Data from HipChat

Flock Suite Support
  • Updated

Migrating your team from HipChat Cloud or HipChat Server to Flock is easy. When you import team data from HipChat, a new Flock team is created with your users, rooms (we call them channels), and conversations.

HipChat_to_Flock.png

alert-warning Both HipChat Cloud and Server allow admins to export varying levels of team data - messages, rooms, and users - but not apps and bot messages. Please check Atlassian's documentation for more details.


Migrating your team from HipChat Cloud to Flock

Export team data from HipChat Cloud

  • Make sure you are the admin of your HipChat team.
  • Click here to go to HipChat's data export section.
  • Login with your admin credentials.
  • Select which of public rooms, private rooms, 1-1 chats and files are to be exported.
  • Select the date range or leave these fields empty to get all team data.
  • Enter a passphrase that is atleast 8 characters long.
  • Click on Start to export all your team data in a file.
    This may take a while and you'll receive an email once the export is complete.
    If you are using Safari on Mac, please ensure that the browser does not automatically decompress the zip file after downloading. In the "General" tab of Safari preferences, uncheck "Open 'safe' files after downloading" to stop Safari from doing so.

Import HipChat team data to Flock

  • Create a Flock team and go to the Admin Panel.
  • Click Import Team on the left and then click the Import Team button for HipChat.
image-shadow Migrate_Flock_01.png
  • Upload the .zip file exported from HipChat Cloud and choose a web address for your new Flock team.
image-shadow Import_Dialog_01.png
  • Optional: Send email invites to all team members.
  • You will be notified via email once the import is complete.

Migrating from HipChat Server to Flock

  • Make sure you are the admin of your HipChat team.
  • Go to your Hipchat Server URL. E.g. https://hipchat.yourcompany.com/
  • Click on Server admin and then Export.
  • Select the checkboxes to include files and one-to-one chat history in the export.
  • Create a password to protect your archive file. Be sure to remember it.
  • Click on Export to get an encrypted .zip file with all your team data.
  • This may take a while and you'll receive an email once the export is complete.
  • When you receive the email, click the link to download the archive file.
  • Or you can use the command-line interface (CLI) to export your team data using the instructions in Atlassian's documentation for the export process.
  • Get in touch with us at support@flock.com and we'll walk you through the import process.

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